For any inquiries please contact us under: suffocateffs (at) yahoo.com
We only accept prepayments. Preferred payment option is Paypal. If you dont use paypal, please get in touch with us.
We only charge the shipping costs and costs for the packaging+VAT. No additional hidden costs.
The shopsoftware can not calculate the shipping cost correctly, when you order more than 2 items. we will transfer the difference back after we ve sent the order. So don't wonder, if postage costs are very high, when ordering for example six items. ;)
Within germany we use DHL.
For worldwide orders we ship out via international letter. You can choose between registered and unregistered shipment. For most countries unregistered shipment works great and is a cheap option. If you had not much luck with the courier in your country before, we suggest to order registered shipping.
We dont take over any guarantee for unregistered shipments. This is on your own risk.
Within Germany and the european union it usually takes only 2-5 business days.
Shipping outside the european union takes up to 20 business days, depending on where you live.
Once the order is shipped it can not be canceled anymore. Usually we ship all orders within 2-3 days. So if you made a mistake please get in touch asap!